Telephone Operations
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WELCOME TO PURDUE FORT WAYNE TELEPHONE OPERATIONS
Telephone Operations is part of the Information Technology Services Department at Purdue University Fort Wayne. Its role is to provide excellent telephone service campus-wide and to coordinate the installation and maintenance of telephone equipment.
REQUEST FOR SERVICE
In order to provide accurate and expedient service to the PFW campus, Telephone Operations now requires a Request for Service Form be completed. Click on the link above for any issue/problem, including:
- An employee in your area that is new to the university, transferred from another department, has left your department, or is no longer with the university. By completing this section, phone displays, voicemail boxes, and all campus directories will automatically be updated.
- Adding, Moving, Removing or Updating extensions.
- Voicemail password reset.
- Equipment repair.
- Reserving a Polycom phone for teleconferencing.
- Changes/additions to the campus directory, such as name, address, or title change.
USEFUL RESOURCES
NEW! VOIP Phone System
- Avaya J169/J179 IP Phone SIP Manual
- Avaya Voicemail Quick Setup Guide PFW
- Avaya J169 Feature Quick steps
The Telecommunications Center is accessible by walk-up window. We provide many services to faculty, staff, and students including:
- Receive, extend and direct incoming telephone calls at the switchboard.
- Maintain the 911 Emergency Response directory.
- Drop-off location point for mail and FedEx pick-up.
- Lost and Found collection point.
- Provide polycom phones for telephone conferencing.
- Key Operator for maintaining Kettler 1st floor faculty copy machine.
- Contact for vending machine issues.