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Amy Carter
Administrative Assistant
Department of Anthropology and Sociology
Amy Carter
Administrative Assistant
Department of Anthropology and Sociology
Customer service specialist with 30+ years of experience in helping the campus community with ordering, configuring, receiving / inventory control redeploy/salvage control and delivery of computers, smartphones, tablets, printers. Coordinate office moves, furniture installation and phone / network activations. Excellence in all around customer service at IPFW, Belmont, and Goodwill Industries. Dedicated to building a positive user/customer/sales experience.
Work History
Jul 2018-Present IPFW Administrative Assistant Anthropology Sociology
• Serve as a resource to respond to various questions and concerns from faculty, students and public
• Help coordinate, organize and process activities and procedures related to on-going classes, new classes, and class schedules
• Collect, compile, and organize information pertaining to various reports including annual reports,assessment, and program review, to include Cognos reports as needed
• Prepare limited term lecturer contracts, and maintain application files of potential LTL's
• Assist in registering students via Banner and various registrar forms
• Oversee and manage various department accounts, review monthly budget statements, and advise chairs on balances• Keep track of changes to the Bulletin and submit revisions to College of Arts and Sciences
• Oversee and keep records of information pertaining to enrollments and majors
• Schedule and attend various departmental meetings, compose minutes, and distribute summaries
• Coordinate and serve as resource for re-appointments, promotion and tenure, etc.
• Develop, maintain and update the websites of the Anthropology and Sociology programs
• Supervise student employees and coordinate payroll for student employees
• Organize, maintain, and update the bulletin boards and department displays
• Maintain personnel files for faculty and student portfolios
• Help prepare and maintain department brochures, degree requirements/plans, etc. for theAnthropology and Sociology programs
• Assist with scholarships and student awards
• Help to plan and coordinate special events
Nov 2017-Jul 2018 IPFW Athletics Front Desk Supervisor
Schedule and supervise 23 Student workers for front and back Fitness customer services desks
Aug 2016-Nov 2017 Goodwill Industries New East State Store
Production Services
Aug 2015-Present
Caregiver for my parents. Father past April 2016 still tending part time for Mother.
Aug 2015 to Aug 2016 Part time 3rd Key Belmont Beverage Illinois Road/Assistant Manager
Craft Beer Specialist
Nov 2012-Aug 2015 ITS Indiana Purdue University Fort Wayne
Desktop Installs Coordinator and Supervisor
Mar 2005-Nov 2012 ITS Indiana Purdue University Fort Wayne
Desktop Installs Coordinator
Feb 1996-Mar 2005 ITS Indiana Purdue University Fort Wayne
Help desk Operator
Mar 1990-Feb 1996 ITS Indiana Purdue University Fort Wayne
Computer Operator
Past Duties /Skills
Supervised and managed student workers and scheduling of.
Work closely with campus community and outside vendors to coordinate new office installs and moves.
Verify office layouts prior to changes to ensure proper data, phone, power, ergonomics and safety.
Coordinate phone and network activations for new office installs / moves.
Specify and generate purchasing quotes for computers, laptops, printers, smartphones and tablets.
Inventory products upon arrival/schedule installation/redeploy old cpu, salvage nonredeployWork with purchasing and vendors to handle damaged / defective / incorrect deliveries.
Track all orders, configuration and delivery information in the central helpdesk system.Ensure service level agreements for machine delivery and installation are being met.
Assist team with pickup, delivery and installation of office equipment.
Perform follow-up with user after work performed was completed. Ensured that all desktop applications, data, and setup is imaged the same as hardward replaced. Fix any outstanding issues that were not completed at time of setup.
Configure all campus mobile devices and register with mobile device management system.
Technical Experience
Windows , Apple products, Android, Microsoft Office, Heat Help Desk Certified, Ariba Purchasing / Shipping / Receiving / Inventory redeploy/salvage control, FileWave Multi Platform Management, Novell Vibe, Kronos, Banner, Cognos, Classclimate, register and charge card, CPR, Bloodborne Pathogen, and Hazard Communication, liquor license certified.
Work History
Jul 2018-Present IPFW Administrative Assistant Anthropology Sociology
• Serve as a resource to respond to various questions and concerns from faculty, students and public
• Help coordinate, organize and process activities and procedures related to on-going classes, new classes, and class schedules
• Collect, compile, and organize information pertaining to various reports including annual reports,assessment, and program review, to include Cognos reports as needed
• Prepare limited term lecturer contracts, and maintain application files of potential LTL's
• Assist in registering students via Banner and various registrar forms
• Oversee and manage various department accounts, review monthly budget statements, and advise chairs on balances• Keep track of changes to the Bulletin and submit revisions to College of Arts and Sciences
• Oversee and keep records of information pertaining to enrollments and majors
• Schedule and attend various departmental meetings, compose minutes, and distribute summaries
• Coordinate and serve as resource for re-appointments, promotion and tenure, etc.
• Develop, maintain and update the websites of the Anthropology and Sociology programs
• Supervise student employees and coordinate payroll for student employees
• Organize, maintain, and update the bulletin boards and department displays
• Maintain personnel files for faculty and student portfolios
• Help prepare and maintain department brochures, degree requirements/plans, etc. for theAnthropology and Sociology programs
• Assist with scholarships and student awards
• Help to plan and coordinate special events
Nov 2017-Jul 2018 IPFW Athletics Front Desk Supervisor
Schedule and supervise 23 Student workers for front and back Fitness customer services desks
Aug 2016-Nov 2017 Goodwill Industries New East State Store
Production Services
Aug 2015-Present
Caregiver for my parents. Father past April 2016 still tending part time for Mother.
Aug 2015 to Aug 2016 Part time 3rd Key Belmont Beverage Illinois Road/Assistant Manager
Craft Beer Specialist
Nov 2012-Aug 2015 ITS Indiana Purdue University Fort Wayne
Desktop Installs Coordinator and Supervisor
Mar 2005-Nov 2012 ITS Indiana Purdue University Fort Wayne
Desktop Installs Coordinator
Feb 1996-Mar 2005 ITS Indiana Purdue University Fort Wayne
Help desk Operator
Mar 1990-Feb 1996 ITS Indiana Purdue University Fort Wayne
Computer Operator
Past Duties /Skills
Supervised and managed student workers and scheduling of.
Work closely with campus community and outside vendors to coordinate new office installs and moves.
Verify office layouts prior to changes to ensure proper data, phone, power, ergonomics and safety.
Coordinate phone and network activations for new office installs / moves.
Specify and generate purchasing quotes for computers, laptops, printers, smartphones and tablets.
Inventory products upon arrival/schedule installation/redeploy old cpu, salvage nonredeployWork with purchasing and vendors to handle damaged / defective / incorrect deliveries.
Track all orders, configuration and delivery information in the central helpdesk system.Ensure service level agreements for machine delivery and installation are being met.
Assist team with pickup, delivery and installation of office equipment.
Perform follow-up with user after work performed was completed. Ensured that all desktop applications, data, and setup is imaged the same as hardward replaced. Fix any outstanding issues that were not completed at time of setup.
Configure all campus mobile devices and register with mobile device management system.
Technical Experience
Windows , Apple products, Android, Microsoft Office, Heat Help Desk Certified, Ariba Purchasing / Shipping / Receiving / Inventory redeploy/salvage control, FileWave Multi Platform Management, Novell Vibe, Kronos, Banner, Cognos, Classclimate, register and charge card, CPR, Bloodborne Pathogen, and Hazard Communication, liquor license certified.