Shipping/Receiving

Contact email

Contact [email protected] for any/all questions/comments/concerns related to internal/external mailing.

Shipping address:

5190 St Joe Rd, Ft Wayne, IN 46835

Mailing address:

2101 E Coliseum Blvd, Ft Wayne, IN 46805 

Student Housing Mailing address: DO NOT use above mailing addresses

Click here to find your mailing address: Student Housing addresses

Delivery schedules

• Mail and small packages will be delivered in the morning or afternoon depending on if your building is on an AM or PM route.
• Delivery staff leave for morning mail routes at 10am and afternoon mail routes at 1pm.
  • Morning routes: Neff, Kettler, Helmke Library, Liberal Arts, Walb Union, Williams Theatre, Visual Arts, Music Center, Gates Center, Classroom Clinical, Engineering Technology and Computer Science, Science Building, Support Services, LSRC (as needed), ERC (as needed)
  • Afternoon routes: Ginsberg, Dolnick, NIIC, Modular Classroom, Cole Commons, Cole Clubhouse, Alumni Center, Doermer School of Business
• Larger package delivery is handled by the same team, but in the afternoon.
• Any packages received in the morning are delivered in the afternoon of that day.
• Any packages labeled or considered “perishable” (and received prior to 3pm) are delivered same day.
• Any packages received (and processed) PRIOR to 3pm will be delivered same day. Otherwise, they will wait until afternoon package delivery the next business day.
• Any "overnight" packages are delivered within the same day. Please note, the mailroom is dependent upon outside companies to deliver "overnight" packages to campus prior to 10am. If there is a delay, it is usually because the package did not arrive prior to 10am when the campus delivery staff leaves for mail routes.
• Patience – please have this with all inquiries. Our team is not purposely withholding materials. We WANT to have our docks cleared daily for the next wave of packages. The more information you can provide to begin the process will save everyone time, headache and heartache on the back end.

Freight

“Freight” is handled as a separate entity. When these materials are received, their delivery will need to be scheduled and/or coordinated with the appropriate department personnel since these are large/heavy/multiple items.

Please notify Shipping/Receiving via email when ordering Freight, which is typically delivered via OTR trucking companies. This should be a simple email stating where it’s coming from, who it’s going to, contact number (cell/mobile) and a brief description (science lab equipment, computers, athletic gear, etc.).

Note: Many times, freight will arrive in damaged crates/packaging. A mobile number for a contact person will allow for immediate contact with these individuals PRIOR to items being signed for. If Shipping/Receiving is made aware of anticipated delivery of certain material/s, the contact person can be called to come to the Ginsberg Warehouse for confirmation of either receipt or rejection of the load. While staff makes these types of decisions daily, we’d like to have the input from the folks who know how this high-dollar and oftentimes, sensitive equipment is to perform. While staff take photos, notes, etc., these don’t always show/tell the full story.

UPS/FedEx/USPS

Basic requirements- More information to come.

Tracking numbers

Relevance to delivery to final destination:

A tracking number provides estimated delivery day/time to campus.

It is not possible to deliver packages to their final destination immediately upon arrival on campus.

Packages are not delivered to campus outside normal hours of operation or on weekends.

Some shippers will occasionally drop off packages at USPS and enter them as “delivered.” However, the package may not arrive on campus for several days after that date. 

A package may read as “delivered”, but that may not mean that it was actually signed for. Shipping companies will use signatures on record in their mobile devices if there is no one available to physically sign for the package.

Some shippers will occasionally drop off packages at USPS for final delivery and enter them as "delivered." However, such a package may not arrive on campus for several days.

Lost Packages

When inquiring about a lost package, email is best form of communication. Please provide as much of the following information as possible:

- Tracking Number (if any)
- Date of shipment
- Date of anticipated delivery
- Shipping company (USPS, UPS, FedEx, Amazon, DHL, etc.)
- Origination point/vendor
- Name of the person/department it should’ve been addressed to
- P.O. Number
- Who “signed” for it on campus